AUSTRALIA DELIVERY OPTIONS
We currently offer two delivery options: Standard Delivery and Express Delivery.
Standard Delivery within Australia will take 1~6 business days between metro areas, and up to 10 business days to interstate areas. However, we are not liable to any delays result from sale seasons or lost. If you have not received your delivery within 10 working days, please contact our Customer Services department.
Express Delivery within Australia guarantees next day receival in major metro areas, and up to 3 business days in rural areas.
AUSTRALIA DELIVERY TIMES AND COSTS
• Up to 10 working days
• Free when over $50
• Up to 3 working days
All orders placed before 12.oopm will be dispatch at the same day, while orders placed after 12.oopm will be dispatch at the next business day.
A signature might be requested on delivery for both standard and express deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card. Please follow the instructions on the card left by the courier to pick up in local Post Office.
INTERNATIONAL DELIVERY OPTIONS
We currently offer one delivery option: Standard delivery. Tracking is available to United States, United Kindom, Ireland, Germany, Singapore, New Zealand, with only $6 extra. For extra delivery service, e.g. track, extra cover, signature or express delivery, please contact our Customer Services department.
Please note, all orders are shipped from Australia. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
Standard International Delivery will take 5 - 20 working days following the date your order has been placed. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 20 working days, please contact our Customer Services department.
INTERNATIONAL DELIVERY COSTS
Standard Delivery $15
Extra Service, e.g., express delivery, track, extra cover and signature on delivery Subject to type of service, parcel’s weight, size, and value. Please contact our Customer Services department before you place the order
All orders placed before 12.oopm will be dispatch at the same day, and orders placed after 12.oopm will be dispatch at the next business day.
Please go to auspost.com.au/track/ and use the tracking number provided in your despatch email or order detail. Please allow up to 72 hours from receipt of the email before tracking your order.
HAVING TROUBLE TRACKING YOUR ORDER?
We will check your order status and give you an update. Please contact our Customer Services department with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
Please allow six working days before querying your Australia order.
Standard international delivery does not provide tracking number and therefore cannot be tracked.
Express delivery and track will provide tracking number and status on auspost.com.au/track/, or be advised on order note.
We guarantee to refund any item you are not entirely satisfied with when you return it to us in saleable condition within 10 days of receipt. Refunds, excludes postage, will be credited to your original method of payment. If the returned order was placed as free postage, actual sending cost will be deducted from refund.
For reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) are non returnable, unless they are of quality problem. Please also note that items must be returned with all tags intact.
RETURN METHODS AND COSTS
All orders can only be returned by post. Customers are liable to any postage or other costs involved in return, unless regarding the faulty products.
Please submit return request in your order detail, fill quantity of item to return, reasons of return and return action and submit. Our Return Team aims to reply you at the same business day if your request is lodged before 14.00 GTM.
Step by step instruction:
• Contact us first to express your request and notify us you have received your order. After we have marked your order as delivered, you may submit your request.
• Log in your account, click 'ORDERS' at left column, click 'Details' of the order you want to return. Then click 'Return item(s)', choose quantity, Return reason, Return action and fill comments with necessary details. After all, click 'Submit return request' then our Return Team will receive and validate your request.
• After our return team accept your request and provide you a complete Return Request Form with return number and instruction, please post it back to us within 10 days of receiving items.
• Please remember to ask the Post Office for your proof of posting, e.g., receipt with tracking number.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 3 for $30.00') you will be refunded the full multi-buy value less the total full price of items you do not return. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. Otherwise, full price of the gift or full value of the voucher will be less in refund.
RETURN INSTURCTUIONS AND NOTICES
Please comply with all conditions below when return products, otherwise your return may be rejected:
• Please dispatch returns products within 10 days after receival.
• Please enclose one copy of your receipt/invoice in the parcel, including order number, your account name and address.
• Please ensure products are with saleable condition when return, namely clean, intact and with complete tags on.
• Please pack with due care and reasonable protection, e.g. sealed bag or tough box, bubble wrap, etc. Return will be rejected if products have been damaged, stained or inappropriately folded due to poor package. Return Team will provide detailed packing instructions and requirements related to return product at 'Your Comments' in the Return Request.
If return goods arrive in salable condition, refund will be made within 1 business day. Please allow up to 4 business days for fund appearing on your account.
Postage for sending item to customers will be deducted from refund, unless return due to faulty product. If the item was sold as free postage, actual sending cost will be deducted from refund.
PANALTY OR REJECTION
When you dispatch the return item, you automatically agree with our return policy. If you do not follow our instructions and return policy, panalties or rejection will apply:
• Late return: If you return the item later than 10 days after receipt, late return panalty will apply. We reserve 5% of item value for any additional day you delay, namely, if you do not dispatch your return within 30 days of receipt, you will not get any refund.
• Late return: Paypal has refund policy that seller can only issue refund within 60 days after buyer paid. If we have not received your return within 60 days after you paid this item, we will not refund you.
• Bad packaging: if return item is not packed with due care and reasonable protection, namely products have been damaged, stained or inappropriately folded due to poor package, we will not refund you.
• Poor condition: the return item must be in salable condition, namely with complete tags and free from perfume, humor odour, stained or any damages. We will not refund you if the returned product is not in salable condition. Even if return regards to faulty product, additional contamination or damages from buyer will result to rejection of refund.
• Buyer is fully liable for return parcel loss/damaged, if we do not receive your parcel, no refund will issue. Also, to avoid dispute, we recommend you to add tracking for return parcel.